9 Kiss Terms & Conditions – Malaysia Betting Platform Rules

1Acceptance of Terms of Use

These Terms & Conditions ("Terms") govern your use of the online betting platform 9 Kiss, accessible via the 9kiss.bet website and its associated mobile app. This document forms a legally binding agreement between you as the user and the operator 9 Kiss.

By creating an account, logging into an existing account, or simply browsing the platform 9 Kiss, you confirm that you have read, understood, and agreed to comply with all terms, conditions, policies, and guidelines stated in this document and other related documents, including our Privacy Policy and Responsible Gaming Policy.

2Member Eligibility

To use the services of 9 Kiss, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration
• Have full legal capacity to enter into a binding agreement
• Not currently enrolled in an active self-exclusion programme on any gambling platform
• Hold a valid and active Malaysian phone number for verification purposes
• Act on your own personal capacity and not on behalf of any third party

Participation Ban:

• Individuals who have been prohibited by a court or statutory body from participating in gambling activities
• Employees, agents or contractors 9 Kiss and their immediate family members
• Individuals who register using a false identity or misleading information
• Operating automated bots, scripts, or any unauthorised third-party software

9 Kiss reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to provide the requested documents within 7 days may result in the account being suspended pending verification.

3Registration & Account Management

Each individual is only permitted to hold one (1) account at 9 Kiss. Holding more than one account is a serious breach of these terms and may result in the closure of all associated accounts and the forfeiture of all accumulated funds and bonuses.

Your Responsibilities as an Account Holder:

• Keep your password and account login details confidential at all times
• Notify 9 Kiss immediately if you suspect any unauthorised access to your account
• Ensure that all your profile information is accurate, up to date and complete
• Take full responsibility for all activities carried out under your account
• Do not transfer, sell, or grant access to your account to any other party

4Deposits & Payment Methods

To get started at 9 Kiss, you will need to deposit funds into your account using any of the accepted payment methods. All deposits are processed instantly upon successful verification.

• All deposits must be made from a payment method registered in your own name
• 9 Kiss does not accept deposits from third parties or on behalf of another person
• Failed deposits resulting from incorrect information you provided are entirely your own responsibility
• 9 Kiss does not charge any additional fees for deposits — however, your bank or e-wallet provider may apply their own charges

5Fund Withdrawal Policy

Withdrawal of funds from the account 9 Kiss you are subject to certain terms and procedures established to ensure the security and compliance of our operations.

Withdrawal Terms:

• The minimum withdrawal amount is RM50 per transaction
• Withdrawals must be made to the same payment method used for the original deposit (under the same name)
• All active bonus rollover requirements must be fully met before any withdrawal can be processed
• Identity verification may be required for withdrawal requests exceeding RM5,000
• Withdrawal requests are typically processed within 15 minutes for DuitNow and e-wallets

6Bonuses, Promotions & Rollover Terms

All bonuses and promotions offered by 9 Kiss are subject to the specific terms stated alongside each offer. The following general terms apply to all promotions unless explicitly stated otherwise.

General Bonus Terms:

• Welcome bonus is available to new members only who have never registered at 9 Kiss
• Only one active deposit bonus is permitted at any one time
• Bonuses must be activated within 7 days after the qualifying deposit is made
• Rollover requirements must be met within 30 days or the bonus will be automatically voided
• Cancelled bonus amounts will not be refunded under any circumstances
• 9 Kiss reserves the right to void bonuses where abuse or fraud is suspected

Rollover Contribution Rate by Game:

7Sports Betting & Casino Rules

All bets placed on the platform 9 Kiss is final once confirmed. The following general rules apply to all bet types:

Sports Betting (Football, Badminton, Cricket & more):

• Confirmed bets cannot be cancelled or modified without approval 9 Kiss
• Matches cancelled without any action will be declared void and all stakes fully refunded
• For the Malaysia Super League, EPL, and other leagues — official rulings from the relevant sporting authority are used as reference
• Live (in-play) betting is subject to market availability during the match
• In the event of a technical error affecting the odds, 9 Kiss reserves the right to void affected bets

Live Casino & Slots:

• All casino game outcomes are determined entirely by certified RNG or live dealers
• Any technical disruption during gameplay will be resolved based on server records 9 Kiss
• Attempts to exploit technical bugs will result in winnings being voided and account closure

8Account Security & Data Protection

9 Kiss implements multiple layers of security to protect every member's account and personal information. That said, you also play an important role in keeping your own account secure.

• All data transmitted between your device and our servers is protected by 256-bit SSL encryption 9 Kiss
• Passwords are stored in hashed form — no one at 9 Kiss can view your original password
• Two-factor authentication (2FA) is available and strongly recommended for all accounts
• Login activity from a new location or device will trigger additional verification
• Player funds are held in a separate account, protected from the company's operational finances

9Account Suspension & Closure

9 Kiss reserves the right to suspend, restrict, or close any account at any time, with or without prior notice, if we have reasonable grounds to believe any of the following has occurred:

• Registering using false information or another person's identity
• Holding more than one account in the system 9 Kiss
• Use of bots, automated scripts, or unauthorised software
• Bonus abuse through multiple accounts or unauthorised methods
• Attempting to exploit technical bugs or system vulnerabilities
• Activities that violate applicable laws or the platform's terms of use

Once an account is closed due to a terms violation, any remaining balance (excluding bonuses or winnings derived from activities that breached the terms) will be returned to you after the investigation is complete and your identity has been successfully verified.

10Responsible Gaming

9 Kiss cares deeply about the well-being of all our members. We believe gambling is a form of entertainment — not a means of generating income or resolving financial difficulties. To support this, we provide several important tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits on your account
• Loss Limit: Limit your net losses within a defined period
• Play Time Limit: Set a maximum time allowed per gaming session
• Self-Exclusion: Suspend your account for 24 hours, 7 days, one month, or one year
• Permanent Closure: Permanently close your account if you need more serious assistance

11Limitation of Liability

To the extent permitted by applicable law, 9 Kiss shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from betting decisions you have made
• Service disruptions due to scheduled or unplanned system maintenance
• Losses resulting from unauthorised access to your account due to your own negligence
• Processing delays caused by third parties such as banks or eWallet providers

Maximum liability 9 Kiss to you under any circumstances shall not exceed the total amount of active deposits held in your account at the time of the event giving rise to the claim.

12Amendments to Terms & Conditions

9 Kiss reserves the right to amend, update, or add to these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on our platform.

You are responsible for reviewing these Terms periodically. The "Updated" date at the top of this document will reflect the date of the most recent changes. Your continued use of the platform 9 Kiss following the publication of any changes shall constitute your acceptance of the amended Terms.

For any enquiries regarding these Terms & Conditions, please contact our support team 9 Kiss at support@9kiss.bet or via live chat on our platform, available 24/7.